I haven't been around WC for ages upon ages, but I decided to come back for a visit because I have a HUGE computer problem going on that I thought maybe someone here might have some advice about. And I know this probably should have gone in a different forum, but I have to admit I wanted to put it in a place with more traffic so I had a better chance of somebody seeing it.
To make a long story short, my internet connection up and died Monday night and has not been functioning since. I have made multiple calls to Verizon and Dell, and none of their troubleshooting is helping. As a matter of fact, the Dell tech, after trying just a couple of things, leapt right forward to, "You need to reinstall Windows." Now, I refuse to take such a drastic step without exhausting all other options and unless I can be guaranteed that reinstalling Windows will fix the problem.
I'm currently on a borrowed notebook computer, so I've been able to do a bunch of online research on this problem. And I've discovered that this is a problem that has happened to lots of people, and there is lots of advice out there on how to fix it. So far I've tried buying new cables, plus an online friend's suggestion of assigning a static IP address to the computer has not worked either. I'm currently running my anti-spyware and anti-virus programs to make sure I'm not infected with something. And in the meantime, I'm looking for all the advice I can get.
So has anyone here ever had any experience with this problem? And most especially with how to fix it? I can supply ipconfig details if needed.
Thanks in advance, any advice anyone can give is much appreciated.